Syed Basharat Aziz

Designed, established, operated, and sustained a Group PMO across KSA, UAE, and Egypt, overseeing 3 Portfolios, 14 Programs, and 86 Projects with a 13-member team.

Directed the SAMA CSF-ML3 Program (12 projects), preparing Geidea to achieve SAMA Cyber Security Framework Maturity Level 3 compliance, enhancing organizational security posture.

Managed the DC Consolidation Program (8 projects), consolidating 5 data centers into one to achieve cost savings, improve security, and reduce operational administration.

Spearheaded the DR Consolidation Program (9 projects), consolidating 2 disaster recovery sites into one to reduce costs, improve security management, and streamline operational administration.

Orchestrated the Egypt Migration Program (3 projects), migrating applications and databases for Egypt merchants from KSA to Egypt data center, resulting in cost savings, enhanced performance, decreased latency, and improved security.

Led the UAE Stack Program (4 projects) to build Geidea's data center and disaster recovery site for UAE business continuity.

Oversaw the SAP Program (4 projects) to optimize SAP processes and integrate SAP S4/HANA with C4C, enhancing operational efficiency and data management.

Led the ITIL3 Assessment Project, evaluating As-Is processes and proposing To-Be solutions to enhance service delivery.

Developed comprehensive ITIL v3 documentation in alignment with best practices, improving process standardization and knowledge management.

Managed the ITIL3 Automation Project, automating key processes within the ITSM tool to boost efficiency and reduce manual effort.

Authored comprehensive policies, processes, procedures, and templates for the Program Management Office (PgMO) at Saudi Exim Bank, enabling structured project and program execution.

Implemented the PgMO / SMO Establishment Program at Saudi Exim Bank, laying the foundation for efficient program and service management operations.

Managed the Customer Focus Automation Program (6 projects), including CRM, Loan Origination, Document Management, and Customer Onboarding (COB) projects, enhancing customer lifecycle management.

Directed the Sejel Banking Program (3 projects), overseeing implementation, integration, and optimization of banking solutions.

Led the Robotics Process Automation Program (3 projects), deploying UI Path and automating credit card reconciliation and wholesale loan operations, significantly improving process efficiency.

Managed the Eximbills Trade Finance Enhancement Program (6 projects), implementing LC re-finance, Arabization, online voucher posting, email notifications, AML workflow, and blanket overdraft controls, improving control and efficiency of trade finance operations.

Identified, procured, and implemented a Service Desk Tool, standardizing incident, request, and problem management processes.

Developed and published comprehensive Incident Management, Request Fulfillment, Problem Management, Asset Management, and Service Desk Policy, Workflow, and Procedure Documents.

Formed and managed an Inventory Management System, including configuration and labeling of all IT Assets, improving asset tracking and utilization.

Automated operational and projectized staff work, implementing reporting, tracking, and financial resource management systems.

Revamped the company website with interactive content and responsive design, improving user engagement and brand presence.

Installed and configured access control, CCTV, and Fire Alarm systems, enhancing physical security and safety.

Established a Controlling PMO to support and enforce project management processes, templates, and guidelines across multiple banking clients, ensuring uniform practices.

Implemented the Enterprise Project Management Office Establishment Program at Mobily, utilizing CA Clarity to automate the entire project lifecycle from inception to closure.

Led the PCI-DSS Certification Programs for Riyad Bank (2011, 2012, 2013), achieving and maintaining certification on PCI-DSS v1.2 and v2.0 by complying with requirements and passing external audits for 17, 9, and 9 projects respectively.

Managed the ITSM Program for Riyadh Military Hospital (3 projects), conducting ITIL Maturity Assessments, identifying gaps, and implementing BMC ITSM Tool for improved service delivery.

Delivered and implemented the IT Security Program for Arabsat (10 projects), configuring security hardware and applications to secure internal and external networks.

Operated a Supportive PMO, providing templates, best practices, training, and information access to project staff, ensuring consistency and predictability in project delivery.

Directed the HEOD Programs at the Ministry of Economy and Planning (11 projects), Ministry of Labor (3 projects), and Ministry of Health (2 projects), focusing on strategic initiatives, meeting management, and operational efficiency for high-level executives.

Implemented the PCI-DSS Certification Program at Bank Al Bilad (2 projects), deploying Tripwire for File Integrity Monitoring and Safe Net for Application and Database Encryption.

Oversaw the full lifecycle of critical IT projects, ensuring timely delivery and adherence to budget and quality standards.

Implemented IT service management best practices to optimize service delivery and support for banking operations.

Collaborated with cross-functional teams to align IT initiatives with business objectives, enhancing overall organizational efficiency.

Analyzed existing IT infrastructure and processes, providing strategic recommendations for system enhancements and optimization.

Supported the implementation of new IT systems and solutions, ensuring seamless integration and minimal disruption.

Collaborated with stakeholders to define technical requirements and develop tailored IT strategies to meet organizational goals.

Provided expert technical guidance and support for Computer Associates' product suite, ensuring optimal performance and client satisfaction.

Configured and deployed enterprise software solutions, customizing them to meet specific client business requirements.

Conducted technical training for client teams, enabling them to effectively utilize installed systems and troubleshoot issues.

Administered Windows servers and network infrastructure, ensuring optimal uptime and performance for business-critical applications.

Implemented and managed system security protocols, protecting data integrity and preventing unauthorized access.

Provided technical support to end-users, resolving system issues and ensuring smooth daily operations.

Configured and troubleshot network devices, including routers and switches, to maintain network stability and performance.

Monitored network traffic and implemented security measures to protect against cyber threats and ensure data integrity.

Collaborated with IT teams to plan and execute network upgrades and expansions, supporting growing business needs.

Administered LAN servers and workstations, ensuring optimal performance and availability for all users.

Provided technical support for network-related issues, resolving problems efficiently to minimize downtime.

Implemented network security policies and procedures, safeguarding data and resources from unauthorized access.